Request A Return
How Long Do I Have To Make A Return?
You have a maximum of 7 days from the date you receive the package to make a return. Your return package must be postmarked within 7 days after the delivery date. Returns postmarked after 7 days from the delivery date will not be accepted. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Can I Still Return Items If They Are Worn, Damaged, Or Have The Tags Removed?
You can only return items that are unworn, unwashed, undamaged, and have the original tags attached and the original packaging.
How Do I Request A Return?
- To start a return, you may simply email us at randomofficiall@163.com with the order number which you would like to return.
- We will inform you with the return process.
- Once your request has been approved, please return your package and email us your return tracking number with your order number #RandomPowXXXX2023 at randomofficiall@163.com.
Do I Have To Pay For Shipping When I Return Something?
How Long Will I Receive the Refunds?